Nearest agent assignment
Trackr will show you your closest agent to your debtor or defendant. You will never assign the wrong agent regardless of your geographic knowledge.
Working out which agent is actually closest to a job usually means opening a separate map, or just knowing your team’s usual patches well enough to guess. Neither scales once you’ve got more than a handful of agents or areas you don’t personally cover.
When you assign a job in Trackr, the agent list is already sorted by distance from the defendant or debtor’s address, with the distance shown in kilometres right next to each agent’s name. The agent geocoded as closest to the job is the one you see first.
One detail worth knowing: this is straight-line distance, not a driving-time estimate — a reasonable, fast approximation of who’s actually nearby, not a full route calculation. (For the driving-distance version of this same idea, see how Trackr calculates mileage for invoicing.)
Why this matters for time-sensitive fieldwork
Process serving, repossession and debt collection jobs are often time-sensitive in a way a lot of other fieldwork isn’t — a defendant needs to be served within a court-set window, a vehicle needs to be located before it’s moved, a debtor needs a knock before a deadline passes. Sending a job to whoever happens to come to mind, rather than whoever’s actually closest, adds travel time an agency doesn’t get back. Across a full day of jobs and a team of agents, that adds up to real hours lost to avoidable driving.
What this looks like when you assign a job
When you open the assignment screen, agents aren’t listed alphabetically or in whatever order they happen to appear — the list is already sorted by distance from the defendant or debtor’s address, with the distance in kilometres shown next to each name. The agent geocoded as closest sits at the top. You can still choose someone further away if there’s a good reason to — workload, cover, familiarity with the area — but the default the screen puts in front of you is the efficient one.
Working alongside licence checks
Distance isn’t the only thing that determines who’s eligible for a job. On job types that require it, Trackr also checks the agent’s licence at the point of assignment — a repossession job only offers agents holding a current RPA licence, an investigation only offers PI-licensed agents — so the distance-sorted list you see is already narrowed to agents who are actually allowed to take the job, not just physically near it.