Two seats, right from the start

Your $50/month agency plan includes 2 staff seats from day one — no separate setup fee, no “starter” tier missing features. Extra staff seats are $5/month each if your office team grows.

Field agents and client contacts never count toward your seat total. Invite as many as your agency actually needs, and none of them add to your bill.

What a “seat” actually covers

A staff seat is a login for someone doing office-side work in Trackr — assigning jobs, reviewing job requests, managing clients, running reports. It’s a different thing from a field agent’s login or a client’s login, both of which are free and unlimited regardless of how many staff seats your agency is paying for. The $50/month plan is built around the assumption that most agencies start with a small office team and grow that side more slowly than they grow their field roster.

Why agents and clients aren’t metered

A repossession or process-serving agency’s field roster can swing seasonally, and a debt collection agency’s client base can run into the hundreds. If either of those counted toward a seat limit, the pricing would punish agencies for exactly the kind of growth Trackr is meant to support — more agents on the road, more clients sending work through. Instead, only office-side staff logins count, so bringing on ten more field agents or fifty more clients doesn’t change your monthly bill at all.

What it costs to grow the office team

Two seats is enough for a lot of small agencies to run day-to-day — one person managing jobs, one handling admin or invoicing. When an agency does need more office logins, extra seats are $5/month each, added individually rather than forcing an upgrade to a bigger bundled tier the agency doesn’t need the rest of. There’s no separate onboarding fee or feature gate tied to seat count either — a two-seat agency and a ten-seat agency see the same feature set.

How this plays out for a growing agency

In practice, an agency’s cost predictability comes from staff seats being the only thing that moves. Field agents and clients can be invited freely as the agency wins more work or takes on more referrers, and the $50/month base plus $5 per extra staff seat is the whole picture — no usage-based job fees, no per-agent charges layered on top. A two-person agency — one person in the field, one running the office — can be fully set up in Trackr on the base plan without hitting a seat limit that forces an unplanned upgrade. Optional add-ons like Xero sync are priced and turned on separately from seat count too, so switching on invoice syncing doesn’t quietly push an agency toward needing an extra staff seat it wouldn’t otherwise need — the two costs move independently.