About Trackr & its people.
Our Mission
Built in New Zealand, for New Zealand & Australian field agents.
Most process serving, repossession and debt collection agencies in New Zealand and Australia run their business on American based software, built for the American market. It shows: addresses default to US formats until you've typed the whole thing out, affidavits come out in American form, and support runs on US hours. It's also a large company with a lot of customers who aren't in New Zealand or Australia, and not much reason to prioritise the ones who are — including recent pricing increases, with little warning and no real say for the smaller agencies who depend on it.
NZ's Privacy Act 2020 & Australia's Privacy Act 1988 (Cth) compliance
There's a bigger issue underneath the day-to-day friction: a US based system, and the personal information agencies put into it — service attempts, addresses, financial assessments, sometimes details about vulnerable people — often ends up stored and processed outside Australasia.
Under the Privacy Act 2020, that obligation actually sits with the New Zealand agency doing the collecting, not the overseas vendor: Information Privacy Principle 12 (disclosure outside New Zealand) says personal information generally can't be sent offshore unless the receiving party is subject to comparable privacy safeguards, or the person it's about has given informed consent knowing it might not be. That's not a check most agencies have had reason to think about. Trackr keeps agency and client data in AWS's Auckland region, and the money stays in New Zealand too.
Australia's Privacy Act 1988 (Cth) puts the same obligation on the Australian agency doing the collecting. Australian Privacy Principle 8 (cross-border disclosure) says personal information generally can't be sent to an overseas recipient unless the agency reasonably believes that recipient is bound by a law that protects it to a standard overall comparable to the APPs, with real enforcement behind it — not just a promise. New Zealand's Privacy Act 2020 is that kind of law: a comprehensive statute enforced by an independent Privacy Commissioner, and one the European Commission has separately assessed and found adequate in its own right. Trackr keeps Australian agency and client data in AWS's Auckland region under that same law, the same as every New Zealand agency's.
Data held in New Zealand
Privacy Act 2020 · IPP12: Data Stays Onshore
NZ based tech support for nz & AUS hours
Support can't access your data unless invited
Agile response to feature requests
Sub fees stay in NZ for investment in Trackr
Why I built this
I've worked across process serving, repossession and debt collection in New Zealand & Australia — not adjacent to it, in it. I know what a job actually involves in the field, what an affidavit needs to hold up in a New Zealand court, and where the paperwork usually falls over. Trackr comes out of that, not out of a spec sheet — affidavit generation in the correct NZ / AUS format is already in development for a future release.
I'll say the quiet part out loud, too: because I've worked in this industry, it's fair for other agencies to wonder whether I'm building Trackr to get a look at their business. I'm not, and Trackr is built so that I couldn't even if I wanted to — every agency's jobs, clients and financials are walled off from every other agency's at the system level, not just hidden behind a login screen. I don't have a back door into your data, and I don't want one.
