14 Oct 2026
Release
Trackr's field app is now available on both iPhone and Android. Whichever phone your agents carry, they get the same app, the same account and the same job data the office sees on the web. Here's what it does, and why it works the way it does.
Log what happened, where it happened
An agent opens the job, taps to log an attempt and picks the outcome. The app captures the phone’s GPS location and the time automatically, so there’s nothing to remember to switch on. They can add notes, choose the service method, and take photos in the app or attach them from the gallery. Addresses autocomplete as you type, so a new address doesn’t mean typing it all out.
Repo reports and financial assessments work the same way: fill in what you found, attach the photos, and it lands on the job. Because the location and time attach at the moment of capture rather than being typed up later, the record holds up when it’s questioned. We wrote about why that matters in GPS-tagged evidence: why timestamped photos matter for process serving.
Keep working when the signal drops
Field work doesn’t stop at the edge of the coverage map. If an agent is out of signal, an attempt, repo report, financial assessment or note is saved on the phone and sent automatically as soon as the connection is back. Nothing is lost and nobody has to remember to resend it. Each submission carries its own reference, so a retry after a dropped connection can’t create a duplicate. That’s the idea behind duplicate submission protection.
Plan your day on one screen
The route planner shows the jobs that need a visit on a map. Pick the ones you want to include and get directions in Apple Maps or Google Maps. A Quick Log tab lets an agent log an attempt, note, repo report or assessment without first hunting for the job: search, pick the job, log it.
Everything about the job in your pocket
The job screen shows the client’s brief, fees and vehicle details, the defendants with tappable addresses that open in your maps app, and every note, attempt, repo report, assessment and invoice. Documents on the job can be opened on the phone, and you can search and filter your jobs by status. Agents see the jobs assigned to them across every agency they work for.
Keep clients in the loop
Agency staff can send a client an update on a job that’s still in progress, or the full report when it’s done, straight from the job on their phone. An update is clearly an update, not a final report. Notes have a client-visible switch, so a client sees only what you’ve chosen to share. If your agency has switched it on, AI note clean-up can tidy rough field notes before they’re sent.
Locked down by default
The app asks for a PIN or fingerprint or face unlock, separate from your account password, so a phone left on a seat doesn’t expose your jobs. Signing in uses the same one-time code check as the web, agents see only their own jobs, clients see only what’s marked client-visible, and the data is held on New Zealand-based infrastructure.
Get the app
Search for “Trackr” in the App Store or on Google Play, then sign in with the email and password from your invite. Agent and client logins are always free when invited by an agency. If you run an agency and want to see it working, you can start a 14-day free trial and invite your team.
