Hosted in New Zealand

Agency and client data in Trackr lives in AWS’s Asia Pacific (New Zealand) region. Data doesn’t leave New Zealand except for the specific third-party services a feature you’ve opted into genuinely needs — address autocomplete, AI rewrite, invoice sync, payments.

What “hosted in New Zealand” means in practice

Every job, client record, financial detail and audit trail your agency creates in Trackr is stored on cloud infrastructure physically located in New Zealand, not routed through a data centre in Australia, the US or Europe by default. That’s true whichever way your team is working — the web app in the office, or the native iOS or Android app a field agent is using to log a job on-site. Both write to and read from the same New Zealand-based infrastructure, so there’s no separate “field data” path that leaves the country while office data stays put. It’s the same region, the same infrastructure, for everyone on your agency’s account.

Why this matters for process serving, repossession and debt collection

Agencies in these industries handle information that’s more sensitive than most — home addresses, vehicle and asset details, financial circumstances, and in many cases details tied directly to a court order or an enforcement action. Where that information physically sits isn’t an academic question for a lot of agencies; it’s something their own clients, referrers or legal counsel ask about directly, sometimes before anything else. Being able to answer “New Zealand” plainly, rather than “somewhere in our vendor’s global cloud,” removes a question before it gets asked twice.

Who this reassures

It’s typically the more compliance-conscious end of the client base that raises data location as a condition of working with an agency at all — government-adjacent contracts, corporate clients with their own data-handling policies, or referrers who simply won’t sign off on a supplier until they know where the data goes. For agencies chasing that kind of work, NZ hosting is one less thing to caveat in a tender or an onboarding call — and one less follow-up email to send explaining where the servers actually are.

What still leaves New Zealand — and why

Data doesn’t leave New Zealand as a rule. The exceptions are narrow and opt-in: specific features — address autocomplete, AI note clean-up, Xero invoice sync, payment processing — call an overseas provider because that’s who provides the service, and only when your agency has actually turned that feature on. Nothing leaves as a side effect of ordinary, everyday use of Trackr. If your agency never opts into those features, your data simply stays where it started.